Question 1

How much does an estimate cost?

Accepted Answer

Estimates cost $85. We do not offer free estimates, and we do not use upfront or flat-rate pricing.

Question 2

How does your pricing work?

Accepted Answer

We bill on an honest time-and-materials basis with fair pricing. You pay for the time and materials your job actually requires.

Question 3

Do you offer financing?

Accepted Answer

Third-party financing is available for projects over $500. Contact our office to discuss whether your project qualifies.

Question 4

What kind of plumbing work do you do?

Accepted Answer

We handle residential plumbing repairs, installations, and remodel work, including new construction plumbing. You can see the full list on our Services page.

Question 5

Do you work on commercial properties?

Accepted Answer

Our focus is residential plumbing. If you have a question about a specific property, call our office and we can let you know whether it is a fit.

Question 6

Do you install and repair water heaters?

Accepted Answer

Yes. We install, repair, and replace standard and tankless water heaters, and we provide tankless maintenance.

Question 7

What areas do you serve?

Accepted Answer

We serve homeowners across Grayson, Fannin, and Collin Counties. Our office is in Denison, Texas.

Question 8

What are your business hours?

Accepted Answer

Our office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. We are closed on weekends.

Question 9

Do you offer emergency or after-hours service?

Accepted Answer

Our confirmed hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central. If you have an urgent situation, call our office and we can discuss what is possible.

Question 10

How long have you been in business?

Accepted Answer

The company was founded in 1973 as Gene Ford Plumbing and has served North Texas homeowners ever since.

Question 11

Who owns the business?

Accepted Answer

Gene Ford Services is owned by Ryan Conditt and James Yarbrough, two former employees who purchased the business in 2026.

Question 12

Are you licensed and insured?

Accepted Answer

Yes. We carry all applicable licensing and insurance for the plumbing work we perform. Contact our office if you need specific details for your project.

Frequently Asked Questions

Pricing & Estimates

Services

Service Area & Hours

About the Company

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